FAQ

Shipping Information

WHAT WILL I RECEIVE AFTER PURCHASING?

You will receive finished DTF transfers and an instruction in a package. All you need to prepare is a heat press machine and target/substrates/fabrics you are going to transfer onto.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Standard Shipping: 1-2 business days to process your orders and another 7-15 business days to deliver;

It will be FREE if you order more than US$30.

Please check tracking information in your account for the status of your order.

DO YOU SHIP INTERNATIONALLY?

Sure, we ship internationally

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?

Currently we accept Credit Card.

Orders and Returns

HOW DO I PLACE AN ORDER?

Add items to your shopping cart, create an account and proceed to checkout. Please enter your discount code when your order meets the promotion minimum.

WHAT DISCOUNT CAN I GET?

Dear customers, here are your discount coupons that you can apply:

More than 30USD, standard shipping will be FREE.

Redemption Code for 10% off discount for at least 50USD: 50coupon

Redemption Code for 15% off discount for at least 100USD: 100coupon

Redemption Code for 20% off discount for at least 150USD: 150coupon

Redemption Code for 25% off discount for at least 200USD: 200coupon

Redemption Code for 30% off discount for at least 300USD: 300coupon

Redemption Code for 35% off discount for at least 500USD: 500coupon

Redemption Code for 40% off discount for at least 1500USD: 1500coupon

Please type your Redemption Code into the box next to "Redemption Code" at the end of checking out. Your coupon will be applied to the total and reflected in your cart after you click update.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

Yes

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

Please contact us at sunimprint@hotmail.com

HOW CAN I CANCEL OR CHANGE MY ORDER?

Feel free to contact us at sunimprint@hotmail.com with your needs. We will follow your instructions or issue a refund as requested.

Application and Customization

CAN I CUSTOMIZE DTF TRANSFER?

Sure, please send us your logos/designs, and tell us your quantity, size and other requests, we will feedback with links with price and proof for you to order.

HOW DO YOU DEFINE SIZE?

The size is defined vertically or horizontally which is longer.
Take some 4" logos for example, the below logos are defined as 4":

HOW DO I APPLY DTF TRANSFERS?

Step 1: Preheat the heat press
Setting:
Temperature:160(°C)/320(°F)
Press time:20s
Pressure: 6kg

Step 2: Prepare the garment (Make sure it is flat and wrinkle-free)

Step 3: Position the DTF transfer (Make sure image facing up)

Step 4: Apply the heat press

Step 5: Warm peel the carrier sheet, all is done.